Please be informed that our services are available only for individuals who are of the legal age of 18 years.
As a regulated financial institution, we are obliged to ask you your date of birth during the payment process.
The date format used in the payment process is YYYY-MM-DD (year-month-day).
Please be informed that there may be an issue with some devices when using the auto-fill function, in that case, the solution would be to enter the date manually.
During the later stages of the payment, you might be asked to submit a government issued identity document to prove your age and that the payment is issued by you and nobody else on your behalf.
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email.
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
- Is it safe to send cryptocurrency to someone else?
- Can I cancel my order?
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