Once the payment is approved on our end and the cryptocurrency is sent out to the wallet address used in the transaction, you will receive an automatic email informing about this.
This email is sent from support@simplex.com and contains the subject "Did you receive your cryptocurrency? Please confirm".
In rare cases, this email might land in your spam, trash/junk folders, thus we suggest checking them as well.
The example of this particular email:
This confirmation email contains details, such as the date of transaction, the exact payment ID, amount of cryptocurrency bought and the amount of fiat currency spent for the purchase, as well as the last 4 digits of the card that was used.
Additionally, there is also the destination wallet address, to which the coins were sent and an option to confirm the delivery.
If you can not see the coins in your wallet still after receiving the email, there is an option you may click. It will redirect you to a video, explaining how to check the status of the transaction on the Blockchain explorers.
If you are still not sure and would need assistance, please feel free to reach out to us 24/7 via our live chat at www.simplex.com or by submitting a ticket.
- Cryptocurrency delivery confirmation email
- Coin availability in certain US states
- What are your supported payment methods?
- What do you mean by "Bitcoin address"?
- Do you have an affiliate program?
- Where can I use Simplex?
- Are there any available job opportunities at Simplex?
- Do I need to sign up/create an account to buy here?
- What type of cards are accepted?
- Can I call you for support?
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