Once the payment is approved on our end and the cryptocurrency is sent to the wallet address used in the transaction, you will receive an automatic email informing you about this.
This email is sent from "support@simplex.com" and contains the subject "Did you receive your cryptocurrency? Please confirm".
In rare cases, this email might land in your spam or trash/junk folders, so we suggest checking those as well.
An example of this particular email:
This confirmation email contains details, such as the transaction date, the exact payment ID, the amount of cryptocurrency bought the amount of fiat currency spent for the purchase, and the last 4 digits of the card used.
The destination wallet address to which the coins were sent and an option to confirm the delivery is also included.
If you can not see the coins in your wallet after receiving the email, there is an option you may click.
It will redirect you to an article with a video explaining how to check the transaction status on different Blockchain Explorers.
If you are still unsure and need assistance, please feel free to contact us 24/7 via our live chat at www.simplex.com or by submitting a ticket.