Chargeback is a cardholder protection tool that allows consumers to get their money back for purchases that do not meet standards. Before raising a chargeback request, you must try to solve the problem with the merchant. If you cannot solve the issue with the merchant, chargeback can be raised. In this case, you will be requested to provide the merchant’s answer and other documentation to make sure that there is a chargeback right.
Keep in mind that the chargeback process might take up to several months as it includes a negotiation between several parties and requires a thorough investigation.