If you have made the purchase yourself, but you believe the service is not as was described or was not received at all, you must first try to solve the problem with the merchant from which you made the purchase.
If the merchant is not willing to assist, please contact Simplex Support via:
- Live chat at the bottom right side of any page that you are on. Simply click on the red icon
- Submit a ticket through our support center
Please be aware that we do not offer phone support and that we do not communicate with our customers through any third party applications (Telegram, Whatsapp, etc.).