How can we help you today?
Buying with a credit/debit card
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- I can’t access my wallet. What can I do?
- I get an "unexpected error occurred" message when trying to do a payment
- I cannot upload my document, what do I do?
- Taxation (VAT) for NFT purchases
- Cryptocurrency delivery confirmation email
- Coin availability in certain US states
- What are your supported payment methods?
- Do you have an affiliate program?
- Where can I use Simplex?
- Why kind of verification is needed?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Can I use P.O box address when filling in the details?
- I don't have my physical/virtual bank card with me. What should I do?
- My ID has expired and I'm waiting for a new one. What can I do?
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received a refund.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email.
- How can I report payments made through Simplex for tax purposes?
- Can I issue a chargeback?
- How can I delete a saved card when issuing a payment?
- Will my payment be treated as a "cash advance"?
- How can I upload a selfie with a virtual card?
- Can I use a virtual card to purchase cryptocurrency with Simplex?
- Is there a difference between using a credit card or debit card?
Security & Fraud
- I have not heard of Simplex but you charged my card
- How can I trust that my details are secure?
- How long will you keep my data for?