Buying with a credit/debit card
Starters guide
Troubleshooting
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- I can’t access my wallet. What can I do?
- I get an "unexpected error occurred" or similar message when trying to do a payment
- I did not receive a verification email, what do I do?
FAQ
- Taxation (VAT) for NFT purchases
- Which cards does Simplex accept?
- Cryptocurrency delivery confirmation email
- What are your supported payment methods?
- Do you have an affiliate program?
- Where can I use Simplex?
Verification
- Submitting the questionnaire
- How can I verify my identity live through Onfido?
- What kind of verification is needed?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Can I use P.O box address when filling in the details?
Payments
- How can I buy cryptocurrency using Google Pay?
- Buying cryptocurrency with a SEPA bank transfer
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received my money back.
- My card was charged but I did not receive my coins
Card Processing
- Can I issue a chargeback?
- How can I delete a saved card when issuing a payment?
- Will my payment be treated as a "cash advance"?
- Can I use a virtual card to purchase cryptocurrency with Simplex?
- Is there a difference between using a credit card or debit card?
- What is a card processor?
Security & Fraud
- Is it safe to send cryptocurrency to someone else?
- Can I use Simplex to pay for goods or services?
- How to know if I am in contact with a real Simplex Representative?
- Risk warning for purchasing cryptocurrency in the UK
- How to avoid investment scams
- I have not heard of Simplex but you charged my card