I am buying with a credit/debit card
Starters guide
Troubleshooting
- Why is BNB not available?
- My order was declined by my bank, what should I do?
- Simplex isn’t working correctly in my browser. What do I do?
- How can I report a bug or technical issue?
- What is status 8?
- The system shows me the error "We couldn't process your request. Please contact technical support or use different card"
FAQ
- What are your supported payment methods?
- What do you mean by "Bitcoin address"?
- Do you have an affiliate program?
- Where can I use Simplex?
- Are there any available job opportunities at Simplex?
- Do I need to sign up/create an account to buy here?
Verification
- Why do I need to verify my banking card or send a video?
- Why did my verification fail?
- What if I can't record a video selfie verification?
- Do I need to go through verification everytime I make a payment?
- I entered an incorrect date of birth, what should I do?
- Do you accept driver's licenses for card payments?
Payments
- My transaction failed and I never received a refund.
- How can I get a refund?
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a message that it was cancelled, why?
- Why do my payments keep getting declined?
- How can I report payments made through Simplex for tax purposes?
Card Processing
- Can I issue a chargeback?
- My transaction was completed but I don’t see the cryptocurrency in my wallet. What can I do?
- How can I delete a card on my account?
- Will my payment be treated as a cash advance?
- How can I upload a selfie with a virtual card?
- Virtual cards
Security & Fraud
- I have not heard of Simplex but you charged my card
- What are your Terms of Use?
- What is your Privacy Policy?
- What is your AML/KYC Policy?
- What is your Cookie Policy?
- How can I trust that my details are secure?