I am buying with a credit/debit card

Starters guide

• Which cards does Simplex accept?

Troubleshooting

• I did not receive a code to my phone, what do I do?
• I cannot upload my document, what do I do?
• I received an error message while trying to issue a payment, what do I do?
• I did not receive a verification email, what do I do?
• I cannot click “Pay Now”, what do I do?

FAQ

• Transaction limits
• Any other questions? 
• What fees am I paying?
• Do you offer your services in any location?
• Can I use this service?
• Who is Simplex and what do we do?

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Verification

• How do I upload a selfie with physical card?
• Verification documents
• I haven’t received a verification request via email. What do I do?
• What happens if I don’t complete the verification process?
• Why do I need to send you my identification pictures?
• Can I issue a transaction without a document? What if my document is not accepted?

Payments

• Correct information
• Pending payments
• Why was my payment declined and what can I do?
• My Blockchain status of payment is unconfirmed, what does it mean?
• My payment has been approved, but I still haven’t received my crypto. Why?
• Why did I receive a different amount of cryptocurrency?

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Card Processing

• How can I upload a selfie with a virtual card?
• Virtual cards
• How long does the process take/How can I check my payment status?
• Is there a difference between using a credit card or debit card?
• What is a card processor?
• What is an issuing bank?

See all 9 articles