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Simplex Banking
new
Buy Crypto
Sell Crypto
Partner Portal
coming soon
Careers
Help
Payment status
Support
New Ticket
Simplex
I am buying with a credit/debit card
I am buying with a credit/debit card
Starters guide
Which cards does Simplex accept?
Troubleshooting
I did not receive a code to my phone, what do I do?
I cannot upload my document, what do I do?
I received an error message while trying to issue a payment, what do I do?
I did not receive a verification email, what do I do?
I cannot click “Pay Now”, what do I do?
FAQ
Transaction limits
Any other questions?
What fees am I paying?
Do you offer your services in any location?
Can I use this service?
Who is Simplex and what do we do?
See all 8 articles
Verification
How do I upload a selfie with physical card?
Verification documents
I haven’t received a verification request via email. What do I do?
What happens if I don’t complete the verification process?
Why do I need to send you my identification pictures?
Can I issue a transaction without a document? What if my document is not accepted?
Payments
Correct information
Pending payments
Why was my payment declined and what can I do?
My Blockchain status of payment is unconfirmed, what does it mean?
My payment has been approved, but I still haven’t received my crypto. Why?
Why did I receive a different amount of cryptocurrency?
See all 11 articles
Card Processing
How can I upload a selfie with a virtual card?
Virtual cards
How long does the process take/How can I check my payment status?
Is there a difference between using a credit card or debit card?
What is a card processor?
What is an issuing bank?
See all 9 articles