Payments
- How can I buy cryptocurrency using Google Pay?
- Buying cryptocurrency with a SEPA bank transfer
- Entering your date of birth
- Checking your transaction on the blockchain
- My transaction failed and I never received my money back.
- My card was charged but I did not receive my coins
- My transaction was approved, but I got a cancellation email
- How can I report payments made through Simplex for tax purposes?
- Where can I find a receipt for my transaction?
- Do you offer any discounts?
- Is it safe to send cryptocurrency to someone else?
- I accidentally sent cryptocurrency to the wrong wallet address. What can I do?
- My transaction failed but you still charged me. Will I get a refund?
- Why was I charged before receiving my cryptocurrency?
- How long does it take to receive my cryptocurrency?
- How can I send my cryptocurrency to another wallet address?
- How to check my payment status?
- Why did I receive less than I bought for?
- Can I get a refund?
- Correct information
- Pending payments
- Why was my payment declined and what can I do?
- The Blockchain status of my payment is unconfirmed - what does it mean?
- My payment has been approved, but I still haven’t received my cryptocurrency
- Why did I receive a different amount of cryptocurrency?
- The transaction was made not by me, what should I do?
- How do I access my wallet?
- Can I cancel my transaction?
- Can I edit my payment details or change the cryptocurrency address?
- Can I use a friend’s/merchant’s/non-personal wallet address?