FAQ
- What if my purchased goods or service were not as described or were never received?
- What is a chargeback?
- What to do if the ATM which you would like to use is not working?
- What to do if my funds are on hold?
- How do I order a Simplex branded card?
- How long is the Simplex branded card valid for?
- How do I withdraw money with a Simplex branded card?
- How do I add funds to my Simplex branded card?
- Where can I use my Simplex branded card?
- How many Simplex branded cards can I have?
- What are the requirements to order a Simplex branded card?
- There has been an unauthorised transaction from my Simplex branded card
- What to do if my Simplex branded card has been lost or stolen?
- I can not make transactions with the Simplex branded card.
- What if my Simplex branded card was swallowed by the ATM?
- How long does the Simplex branded card delivery take and can I track it?
- What are contactless transactions using Simplex branded cards?
- What are online transactions using Simplex branded cards?
- What are magstripe transactions using Simplex branded cards?
- What are Chip & PIN transactions using Simplex branded cards?
- What are limits for Simplex branded card transactions?